Frequently Asked Questions

Everything you need to know about your CHIGEE experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are CHIGEE products sustainably made?

Yes, we prioritize ethical manufacturing and use organic or recycled materials in over 60% of our collections to minimize our environmental footprint.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.